Pre-sales Consultation

SunFlex provides technical consultation before project confirmation to help customers evaluate product type, installation environment and power requirements.

What Is Covered

• Initial application scenario analysis for indoor low-light, outdoor portable and integrated product use.
• Basic product selection suggestions based on device power, surface size and expected lighting conditions.
• Preliminary feasibility review for module integration, appearance requirements and sample planning.

Service Process

1. Submit your project background, target device and expected power demand.
2. Our team reviews the application environment and recommends matching product directions.
3. Both parties confirm whether sample testing, customization or bulk-order discussion is needed.

Customization Services

Customization service is intended for customers who need flexible perovskite modules adapted to product size, shape, voltage, current, encapsulation or appearance requirements.

What Is Covered

• Customized module size, output specification, wire position and connection method evaluation.
• Appearance and structural coordination for integrated consumer electronics or outdoor products.
• Sample development, testing feedback and iteration before mass production.

Notes

• Customization lead time depends on design complexity, test requirements and material availability.
• Final technical parameters are subject to confirmed drawings, samples and written project documents.
• Customer-provided structures, drawings and confidential information will be used only for project evaluation and delivery.

Bulk Orders

Bulk-order service supports customers who require stable supply, production coordination and delivery planning for confirmed products or customized modules.

Order Support

• Production capacity evaluation based on order quantity, delivery schedule and product specification.
• Batch quality inspection and packaging coordination according to confirmed product requirements.
• Delivery arrangement support for domestic and international customers.

Important Terms

• Quoted price, lead time and payment terms are subject to the formal quotation or contract.
• Changes to confirmed specifications may affect cost, schedule and delivery batch arrangement.
• Please inspect product appearance, quantity and packaging when receiving the goods.

After-sales Support

After-sales support covers product consultation, issue diagnosis and technical assistance after delivery. Warranty or replacement terms depend on confirmed product type, usage condition and contract terms.

How to Obtain Support

1. Provide product model, order information, purchase proof and a clear description of the issue.
2. Send photos, videos, test data or usage environment information if requested by our support team.
3. SunFlex will review whether troubleshooting, repair, replacement or paid service is suitable.

Not Covered

• Damage caused by improper installation, unauthorized modification or use outside confirmed specifications.
• Damage caused by external force, water ingress, chemical corrosion, fire, extreme weather or other uncontrollable factors.
• Products with altered labels, missing identification information or insufficient proof of purchase.

Contact

Email: lu.zhang@sflex.cn / judy.xiao@sflex.cn
Phone: +86-18810135627 / +86-15850191064

Policy Contents